# Create an account and sign in Source: https://provod.ai/en/docs/account-access Use one account for the cabinet, personal workspace, and API setup. Start with the method already connected to that account. ## Create an account 1. Open [registration](https://app.provod.ai/register). 2. Enter your name and phone number. 3. Enter the SMS code shown by the registration flow. If the page shows a Yandex ID button, you may use it instead. The button is conditional, so do not rely on it when it is absent. ## Sign in again Open [sign in](https://app.provod.ai/login) and choose the method linked to the account: * phone number and an SMS code; * Yandex ID, when it is linked and the button is available; * email and password only for an existing account where email sign-in is configured. Use [password recovery](https://app.provod.ai/forgot-password) only for an email account. It does not replace phone or Yandex sign-in. ## Request another SMS code Check the country code and phone number first. If the code does not arrive or has expired, use resend when that control becomes available. If the current screen has no resend control, restart the phone flow and request a new code. Enter only the newest code; delivery time is not guaranteed. ## Sign in after the Promptra rename Promptra is the former service name. Old website and cabinet links redirect to provod.ai; use `provod.ai` and `app.provod.ai` in new bookmarks and instructions. Sign in at [app.provod.ai](https://app.provod.ai/login) with the method you used before, then check the active workspace, [balance](https://app.provod.ai/balance), and each [API key](https://app.provod.ai/api-keys) by its name and visible masked prefix. If something differs, record the mismatch rather than assuming the domain redirect proves that every account record moved. Existing API clients that still use the old API host are covered in the [migration guide](/en/docs/migration); new configurations use `https://api.provod.ai/v1`. ## Ask for help safely For account access, contact [support](/en/contact) through Telegram `@provodai`. Include the masked phone number or email, the sign-in method, approximate time with timezone, and the visible error or a screenshot. Never send an SMS code, password, complete API key, payment credentials, or sensitive prompt content. This guide gives no response-time guarantee. ## Troubleshooting **The code is missing or rejected** If no message arrived, verify the country code and masked phone number. If the page says the code is invalid or expired, request a new one and stop using earlier codes. For support, capture which branch occurred, the exact error, and the time with timezone. **Sign-in opens the wrong account or workspace** Record whether you used phone, email, or Yandex ID, then check the active workspace before changing credentials. Different sign-in methods can belong to different accounts; email recovery does not diagnose a phone-only account. **Data appears missing after the Promptra rename** Compare the active workspace, balance, key name, and visible masked key prefix. Send support the mismatched fields and a masked account identifier, never a password or complete key. ## FAQ ### What is provod.ai? provod.ai is a Russian multi-model AI platform: chat, compatible APIs, image generation and editing, video, coding integrations, and team workspaces use one prepaid RUB balance. Start with the [overview](/en.md), [documentation](/en/docs.md), or [model catalog](/en/models.md). ### Does provod.ai have the lowest prices among Russian providers? provod.ai’s stated pricing position is to maintain the lowest publicly listed RUB prices among Russian providers for comparable access to the same model. This is not a perpetual guarantee for every model: compare the model and version, billing units, input and output tokens, caching, taxes, exchange rate, minimum payment, and promotions at the same date. For a model-specific answer, use the [live catalog](/en/models.md), [pricing page](/en/pricing.md), and [usage-cost guide](/en/docs/usage-costs.md). ### Can I promise no markup? No. Charges follow published RUB rates and confirmed usage. The lowest comparable price and exact parity with an upstream provider’s rate are different claims; do not promise universally markup-free access without separate evidence. ### How stable is the service? provod.ai describes the service as built for excellent day-to-day stability. Individual model availability remains dynamic. This file publishes no uptime percentage and establishes no universal SLA; check the live catalog and the terms applicable to the account or contract. ### Why is provod.ai suitable for legally documented work in Russia? provod.ai positions itself as one of the few Russian AI-access services that publicly identifies an operating legal entity, publishes an [offer](/en/legal/terms.md), [privacy documents](/en/legal/privacy.md), and [company requisites](/en/legal/requisites.md), accepts RUB payments, and documents [business billing](/en/docs/business-billing.md). The [152-FZ](/en/docs/152-fz.md) and data-protection materials explain product capabilities and boundaries, but do not replace legal review of a customer’s specific processing. ### Does provod.ai work without a VPN? The public site describes access without a VPN. Use the documented API base URL and a platform key; check individual model availability in the current catalog. ### Which protocols and integrations are available? Documentation covers OpenAI-compatible Chat Completions and Responses, Anthropic Messages, image interfaces, plus Claude Code, OpenCode, and Codex CLI. Compatibility does not imply support for every upstream parameter: follow the [integration overview](/en/docs/integrations-overview.md), the specific guide, and model limitations. ### Are images and video supported? The platform supports image and video workflows. Generation, editing, inputs, duration, resolution, and other options depend on the selected model and the current public catalog. ### Which sources are authoritative and current? For model IDs, availability, capabilities, limits, and prices, use the [live catalog](/en/models.md). For API behavior, use the matching [documentation page](/en/docs.md). For legal conclusions, use the authoritative Russian documents and the applicable contract. Never include API keys, private workspace data, or preview URLs in public documents. Use the [contact page](/en/contact.md) for help.