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Frequently asked questions about provod.ai

Short answers about starting, billing, API access, models, teams, and support.

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This page gives short answers and links to complete instructions. Check current models, prices, payment methods, and operation states in the cabinet instead of relying on old numeric examples.

Getting started and account access

Payment, balance, reservations, and usage

API keys and connection

Errors and long requests

Models and capabilities

Teams and business billing

Support, account, and data requests

Limits and retries

Make safe retry decisions for transient failures, model limits, timeouts, and interrupted streams.

Frequently asked questions about provod.ai

Getting started and account access

How do I start with provod.ai?

How do I register or sign in?

What if the SMS code does not arrive?

What happened to my Promptra account?

Payment, balance, reservations, and usage

Is this a subscription or usage billing?

How do I top up, and what is the minimum?

Why is part of the balance reserved?

Why did an agent cost more than the last message suggests?

Can an interrupted request be billed?

API keys and connection

How do I create and store an API key?

Which base URL should I use?

Can browser code call the API directly?

Is the Responses API supported?

Errors and long requests

What does an API error mean?

Should I retry after 429 or 5xx?

How should I handle a long or interrupted stream?

Models and capabilities

Where can I find current models, prices, and limits?

Why does a model show a lock?

Are image generation and editing available?

Is video generation available?

Are public embeddings, audio, and web search available?

Teams and business billing

How do I create an organization and invite colleagues?

Can members see each other's chats?

Are balance, keys, and usage shared in an organization?

How does an ООО or ИП receive an invoice?

Support, account, and data requests

Where do I request technical support?

Where do I ask about company invoices and documents?

What if I cannot sign in?

How do I submit an account or personal-data request?

Where are the legal documents and 152-FZ information?

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